This Privacy Policy explains how Trust Conveyancing collects, uses, shares, and protects your personal data when you use our website, contact us, or request services.
1. Who we are
Trust Conveyancing is the controller of personal data processed through this website and related communications.
Contact details:
Phone: 04 339 3088
Email: info@trustconveyancing.ae
2. What data we collect
We may collect the following categories of personal data:
A. Data you provide
Name, email address, phone number, company name
Message details submitted through forms or communications
Transaction related information you share to request support
Identification and supporting documents when required for service delivery
B. Data collected automatically
IP address, browser type, device information
Pages visited, time spent, clicks, and referral pages
Approximate location based on IP
Cookies and similar tracking technologies
3. How we use your data
We use your data to:
Respond to enquiries and provide requested information
Provide and manage conveyancing and related services
Verify information and prepare documentation checklists
Schedule consultations and communicate updates
Improve website performance, security, and user experience
Comply with applicable legal and regulatory requirements
Prevent fraud and protect our systems
4. Legal basis for processing
We process personal data where it is necessary for one or more of the following:
To respond to your request and take steps before providing services
To perform services you request
To comply with legal obligations
For our legitimate interests, such as improving services and securing our website, provided those interests do not override your rights
5. How we share your data
We may share personal data only when necessary, including with:
Service providers that support our operations, such as website hosting, email, analytics, CRM, or communications tools
Third parties involved in your request if required for coordination, such as translators, couriers, notary related providers, or other professional service providers you request us to coordinate with
Authorities or parties where required to comply with legal obligations or to process documentation steps, based on your request and the service scope
We do not sell your personal data.
6. International transfers
Some service providers may store or process data outside the United Arab Emirates. When we transfer data internationally, we take reasonable steps to ensure appropriate safeguards are in place with the provider.
7. Data retention
We keep personal data only for as long as necessary to:
Respond to enquiries
Provide services and maintain operational records
Comply with legal, regulatory, and accounting requirements
Resolve disputes and enforce agreements
Retention periods vary based on the type of data and purpose.
8. Security
We use reasonable administrative, technical, and organisational measures to protect personal data from unauthorised access, misuse, loss, or alteration. No method of transmission or storage is completely secure, but we take security seriously.
9. Your rights and choices
Depending on applicable law, you may have rights to:
Request access to personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of certain data where appropriate
Object to certain processing or request restriction
Withdraw consent where processing is based on consent
To make a request, contact us at info@trustconveyancing.ae. We may ask you to verify your identity before responding.
10. Cookies and analytics
We may use cookies and similar technologies to:
Enable basic website functionality
Understand site usage and improve performance
Measure marketing and traffic effectiveness where enabled
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
11. Marketing communications
If you contact us or request information, we may send service related messages to respond to your request. If we send marketing communications, you can opt out at any time by using the unsubscribe option where available or by emailing info@trustconveyancing.ae.
12. Third party websites
Our website may link to third party websites. We are not responsible for their privacy practices. Please review the privacy policy of any third party site you visit.
13. Children
Our website and services are not intended for children. We do not knowingly collect personal data from children.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
15. Contact
If you have questions about this Privacy Policy or your personal data:
Trust Conveyancing
Phone: +971 4 339 3088
Email: info@trustconveyancing.ae
